Referred by my dentist to Dr. Cragun, and they saw me the same day and scheduled a root canal the next. The staff was awesome, and I spent about two minutes in the waiting room, both for the original consult and the procedure. The procedure, a root canal, took exactly as long as estimated, so my schedule for the rest of the day remained intact. No pain during the procedure, and only mild pain following. Got a personal call from the doctor that evening to check on me. No problems or pain to date. Dr. Cragun combines technical competency with a very personable manner, and seems like a pretty good guy. If I need further work done, I would definitely return to Dr. Cragun, and would be comfortable sending the rest of my family to his office. You might be lucky enough to find a practice that provides an equally good overall experience, but I can't imagine being able to find better.